Support

Core Purpose

To provide support and assistance to all customers for all 3tc Software products.

Vision

To deliver service excellence to all clients regardless of product or location.

Mission

To deliver a high quality responsive service and to continuously monitor and improve on that service.

Values

• Customer Focus – The customer will always be central to all that we do.
• Innovation – Improve our service by constantly seeking innovative ways to support our valued customers.
• Team Focus – Deliver service excellence to all, customers and colleagues alike by working together as a team within Client Services and within the 3tc Software team.
• Commitment – We will be committed in all that we do.

Behaviours

• Ethical Practices – To be open and honest in all interactions both with customers and within 3tc Software.
• Quality – Maintain our ISO certificates through commitment to continuous review and improvement.
• Service – Implement transparent SLAs by maintaining and enhancing our client focussed approach.
• Positive Social Impact – We will support our clients commitment to making a positive social impact.